ECM was announced the winner in Customer Service and in the Overall Discipline Specific category at the recently held International Business Excellence (IBX) Awards 2016. The announcement was made at an awards ceremony held at the Jumeirah Creekside Hotel after a final round of presentations. 

The prestigious IBX Awards recognise business excellence from around the world and drew participants from large corporate organisations. In the Discipline Specific Category, we competed against six major local and international organisations including Bee’ah, Jumeriah Group and Deutsche Telekom AG. 

We were judged and rated on different parameters such as Business Rationale and Context, Strategic Planning and Involvement of Key Stakeholders, Innovation and Creativity, Effective Implementation, Outstanding Change Delivered, Business Impact and Results Achieved. 

Through a combination of effective communication, world-class customer service, prompt response mechanisms, dynamic platforms such as community portals and mobile apps, we proved once again that our practices matched and surpassed international standards.

HH Sheikh Mansoor bin Mohammed bin Rashid Al Maktoum, Chairman of the Dubai International Marine Club and Sir Ronnie Flanagan, Chief Advisor to HH Lt Gen. Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior presented the trophies to the winners. 

Click here to read more about ECM at the IBX Awards 2016